Shipping policy

Last updated: [Insert Date]

This Shipping Policy explains how delivery works when you purchase from Vyta Shop.

1. Delivery areas

We currently deliver within South Africa.

If you are outside South Africa and would like to place an order, please contact us before ordering to confirm whether delivery is possible.

2. Processing time

Orders are usually processed within 1–3 business days after payment confirmation.

Processing times may be longer during weekends, public holidays, promotional periods, stock delays, or high order volumes.

3. Delivery time

Estimated delivery time is usually:

  • Major city centres: 2–5 business days after dispatch;
  • Regional or outlying areas: 3–7 business days after dispatch.

Delivery times are estimates and may vary depending on the courier, delivery address, and circumstances outside our control.

4. Shipping fees

Shipping fees will be calculated and displayed at checkout, where applicable.

Free shipping promotions may apply from time to time and may be subject to minimum order values or specific conditions.

5. Order tracking

Where tracking is available, tracking details may be sent to you once your order has been dispatched.

If you have not received tracking information or need help with your delivery, please contact us.

6. Incorrect delivery information

Please ensure your delivery address, phone number, and email address are correct before completing your order.

Vyta Shop will not be responsible for failed or delayed deliveries caused by incorrect or incomplete delivery information provided by the customer.

If an order is returned to us due to incorrect delivery details, additional shipping fees may apply to resend the order.

7. Missed deliveries

If the courier attempts delivery and you are unavailable, they may contact you to arrange another delivery attempt.

Additional delivery fees may apply if multiple delivery attempts are required.

8. Damaged parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and provide photos of:

  • The outside packaging;
  • The damaged item;
  • The way the item was packed;
  • Your order number.

We will review the matter and assist further.

9. Delays outside our control

We are not responsible for delays caused by:

  • Courier delays;
  • Incorrect delivery information;
  • Public holidays;
  • Strikes or protests;
  • Weather disruptions;
  • Stock delays;
  • Events outside our reasonable control.

10. Contact us

For shipping queries, please contact:

Vyta Shop
Email: info@vytaaesthetics.co.za
Phone: 012 658 0138 / 063 035 9944
Address: 497 Cliff Ave, Waterkloof Ridge, Pretoria, 0181